FAQ

All products sold through TheBunBunShop are made with high quality & customer satisfaction in mind.
We are dedicated to give our customers the best experience we can offer.

Feel free to read up on our FAQ's or contact us for additional information.

Where is TheBunBunShop based?

TheBunBunShop is based in Northern Germany.

What is the difference between "A Grade" and "B Grade" Pins?

We categorise the quality of Enamel Pins with different grades. If you are interested in knowing more, feel free to read up on our Quality Guide.

Does TheBunBunShop ship to me?

We do offer both Domestic and International Shipping. Please read our Shipping Section for more information.

How long will it take for my order to arrive?

Orders usually take around 2-4 weeks to arrive but shipping time might vary depending on factors that are out of our control. Please read our Shipping Page for more information.

I want my order refunded. How do I do so?

Please read up on our Refund Policy here.

My order didn't arrive and/or there is something wrong with my order. What should I do?

We are sorry to hear that you have ran into an issues with your order from TheBunBunShop. If your order hasn't arrived, please remember that shipping times can take all the way up to 3 months to arrive.

• If you are unhappy with your purchase, please contact us within 14 days of receiving the products for a return or exchange.
• Return items MUST BE in original & unused/undamaged condition with original packaging and/or tags. Return items that do not meet these qualifications will not be accepted.
• If damage occurred during shipping please contact us immediately. If possible provide photo evidence & your post office contact information. We will gladly replace the damaged item.